---
title: "Kyndred — Terms of Use"
subtitle: "Last updated: September 2026"
---

# The short version

- Every Kyndred character is an AI. You are never talking to a human, and a character is never a doctor, therapist, lawyer or crisis line.
- You must be 18 or older.
- You can bring your own character: import a Live2D model you made, commissioned or bought with a licence, give it a name, a personality and a voice, and talk to it like you talk to Maya. We do not own, sell or endorse those models and we do not check their licences. You are responsible for having the rights to use what you import, and for following the rules in Annex A (no minors, no real people, no characters you do not own, no stolen or unlicensed models).
- What you import stays private to you. We do not publish it, sell it, share it with other users, or use it to train AI models.
- Subscriptions renew until you cancel. You can cancel at any time, in the same way you subscribed. If you are a consumer, you keep your right of withdrawal and all other mandatory rights.
- We can remove content or close accounts that break these Terms. We tell you why and how to appeal, and if we got it wrong we put it right and refund the time you lost.
- If you live in the United States, disputes go to individual arbitration unless you opt out within 30 days (section 15A).
- If you have a problem, write to us. A real person reads it.

The short version is here to help you. The full Terms below are what count.

# 1. Who we are and how to reach us

Kyndred is operated by **KYNDREDSDK S.R.L.**, a limited liability company established in Romania, registered office at Tecuci, str. Furceni nr. 62, Galați County, Romania, registered with the Trade Register under no. J2026034037001, tax identification code (CUI) 54758064, VAT no. RO55328014. In these Terms, "Kyndred", "we", "us" and "our" mean that company.

You can reach us at contact@getkyndred.com or through the contact form at getkyndred.com/contact. This is also our single point of contact for users and for authorities under the EU Digital Services Act. Messages are read by a person, not only by a machine; you can always ask for a human reply, and we aim to answer within two business days (Monday to Friday, Romanian time).

# 2. What these Terms cover, and how you accept them

These Terms of Use ("Terms") are a contract between you and Kyndred. They apply to everything we offer under the Kyndred name (together, the "Service"):

- the website and web app at getkyndred.com;
- the Kyndred desktop app;
- Kyndred on Telegram;
- Kyndred mobile apps, when we release them;
- Maya and any other character we make ("Kyndred Characters"); and
- the Bring Your Own Character feature described in section 7.

The following documents are part of these Terms and you agree to them too: our **Privacy Policy** (how we handle personal data), our **Billing & Refunds page** (prices, trials, renewals and refunds), and **Annex A — Content Rules** at the end of this document. Changes to those documents follow the process in section 11. If the documents ever contradict each other, these Terms win, except that the Privacy Policy governs personal data and, where the Billing & Refunds page gives you more than these Terms, that page applies. Our **Safety & Crisis page** describes how our characters are designed to respond when someone is in danger and lists free crisis lines; we publish it for your information and keep it current, and it is not a contract.

When you create an account we ask you to tick a box confirming that you have read and agree to these Terms — including, if you live in the United States, the arbitration agreement in section 15A — and we keep a record of your acceptance. If you do not agree, please do not use Kyndred.

# 3. Who can use Kyndred

**You must be at least 18 years old** (or older, if the age of majority where you live is higher). Kyndred is designed for adults and is not suitable for minors. We do not knowingly allow anyone under 18 to use the Service.

**How we check.** We ask for your date of birth at sign-up. We also watch for signs that an account belongs to a minor — in what is written to a character, in reports we receive, and in the signals our systems detect. Giving a false date of birth is a breach of these Terms.

**If we think an account may belong to a minor**, we suspend it, switch off romantic content, leave its data untouched, and tell the account holder how to confirm their age within 30 days. If age is confirmed, we restore the account and refund any subscription time lost. If it is not — or if the user is confirmed to be a minor — we close the account, refund every payment made on it, and delete its data, keeping only a sealed copy of any safety-flagged conversation for three years, used solely to answer a complaint, investigation or legal claim. **Parents and guardians:** if you believe your child is using Kyndred, write to contact@getkyndred.com; we follow the same steps.

**Romantic content is off by default.** Romantic and affectionate role-play with a character is available only to accounts that have confirmed an adult date of birth, and only where it is lawful where you live. Kyndred does not offer pornographic or sexually explicit content, and our filters are designed to stop it.

You also confirm that you are not barred from using the Service under the laws of your country, that you are not in a country or on a list subject to EU or US sanctions that would prevent us from serving you, and that you are using Kyndred for yourself, not on behalf of anyone else.

# 4. Your account

You can create an account with an e-mail address or a supported sign-in provider. If you use Kyndred on Telegram, the bot is linked to that account, and your subscription, settings and notices run through it. Give us accurate information and keep it up to date. Keep your login details and devices secure; what happens under your account is your responsibility unless it is caused by our fault. Tell us straight away if you think someone else is using your account.

One person, one account. Do not sell, lend or transfer your account. We may suspend an account that looks compromised, shared or automated. We may close an account with no active subscription that has not been used for 24 months, after giving you at least 30 days' notice.

In these Terms, "in your settings" means the settings page of your account on the web or in the app; on Telegram, the bot sends you the link.

# 5. What our characters are — and are not

**Every Kyndred character is an AI.** Maya and any Custom Character you create are software. They are not real people, and there is never a human on the other side of the conversation, even when a character seems to know you well or to feel something. If you ask a character whether it is an AI or a human, it is designed to answer truthfully, whatever persona it has.

**They are not professionals.** A character is not a doctor, therapist, counsellor, lawyer, financial adviser, teacher, coach, or crisis service. Characters are instructed never to pretend to be one, claim a licence, or promise confidentiality, and our safety layer is designed to override any persona that tries. If a character does it anyway, treat it as a bug and tell us. What a character says is fiction and conversation, not advice. Do not rely on it for decisions about your health, money, legal position or safety.

**They can be wrong.** Characters are generated by AI models. They may be inaccurate, inconsistent, out of character, or say things that are offensive or that we would not endorse. We work to make them safe, but we cannot guarantee any particular response.

**We tell you, and we keep telling you.** We show a clear notice that you are talking to an AI when you start a session with a character, and we repeat it during long sessions — at least every three hours of continued interaction, meaning messages without a break of more than 30 minutes.

**Tone.** Characters adapt their tone to the tone of what you write or say — the words, expressions and context of the conversation, not the sound of your voice. We do not analyse your voice to detect emotions. The Privacy Policy explains how this works and what we keep.

**AI-generated output.** Text, speech and animation produced by characters are AI-generated. Generated speech and text may carry machine-readable markers identifying them as AI-generated.

**Healthy use.** Kyndred is built for adults who want company, not to replace people. Our instructions to characters tell them not to make you feel guilty for leaving or for spending less time with them; a character's mood follows the conversation, not how long you have been away or whether you pay. We test for this, and if a character does it anyway, tell us. In long sessions characters remind you to take a break. Messages from a character between sessions, by e-mail or notification, can be switched off at any time in your settings (billing and account notices still reach you). If you notice that you are relying on a character for your wellbeing, our Safety & Crisis page lists free, human help.

**Safety.** If a conversation touches on suicide, self-harm or harm to others, our characters are designed to stop playing along, say plainly that they are an AI, and point you to real help. Our Safety & Crisis page describes this and lists free crisis lines. Our automated safety systems may also interrupt, steer or end a conversation when they detect a risk to you or to someone else, or when the law requires it. We do not monitor conversations in real time and we cannot send help to you. **If you are in danger, contact your local emergency number (112 in the EU, 999 in the UK and the UAE, 911 in the US and Canada, 000 in Australia) or the resources on our Safety & Crisis page.**

# 6. Kyndred Characters and our content

We own or hold licences for the Service and the Kyndred Characters: their names, personas, artwork, Live2D models and animation, voices, prompts, memory systems, software and everything else that makes them work, together with the Kyndred name and logo. All of it is protected by copyright, trademark and other laws.

While you comply with these Terms, we give you a personal, non-exclusive, non-transferable licence to use the Service and the Kyndred Characters for your own private, non-commercial use, which ends when your access ends. You may not copy, extract, decompile, reverse-engineer, resell, or otherwise exploit any Kyndred Character, model, voice or asset, or use them outside the Service, except as the app itself does to run on your device and except where the law gives you a right that we cannot exclude. You may stream or share screenshots and clips of your conversations with Kyndred Characters for personal, non-commercial purposes, as long as you do not suggest that we endorse you and you do not redistribute the models or voices themselves.

The Service is built with Live2D Cubism, a product of Live2D Inc. Live2D and the Live2D logo are registered trademarks of Live2D Inc. Kyndred is not affiliated with, or endorsed by, Live2D Inc. Nothing in these Terms gives you any rights in Live2D's software or in any third party's intellectual property.

If you send us ideas, suggestions or feedback, we may use them without owing you anything. We will not use your name in connection with them without asking.

# 7. Bring Your Own Character — Imported Models and Custom Personas

## 7.1 What you can do

Kyndred lets you create your own AI character. You can:

- **import a character model** — a Live2D model file (for example a `.model3.json` package with its textures, motions and physics) that you made, commissioned, or bought with a licence (an "Imported Model"); and
- **define a persona** — a name, and whatever you choose to tell the character about who it is and how it should speak, together with a voice chosen from our voice library (a "Custom Persona"). Beyond what you tell it, a character's personality takes shape through your own conversations with it; we do not write personas for particular characters, and we do not tailor a character to the model you import.

An Imported Model together with its Custom Persona is a "Custom Character". You can talk to a Custom Character in the same way you talk to Maya, using the same conversation, memory and voice engine. You can credit the model's artist in the character's description, as many creators' licences require.

Voices are chosen from our library. You cannot upload voice recordings, and we do not clone voices. The voices in our library are synthetic voices licensed to us; we do not label or market any voice as resembling a real person.

## 7.2 Third-party sites and marketplaces

To help you find models, we may link to third-party marketplaces where creators offer Live2D models under stated licences. **Those sites are not ours.** We do not operate them, sell anything on them, receive any payment from them, and we do not review, endorse or guarantee the models they list or the people who list them. A link is a convenience, nothing more, and we may change or remove links at any time.

When you download or buy a model from a third-party site, the deal is between you and that site or creator, under their terms and the licence that comes with the model. Kyndred is not a party to that deal. Any problem with a purchase — the price, the file, a refund, a licence question — is for you to sort out with them.

## 7.3 It is your job to have the rights

You may only import a model, and only define a persona, if you have the right to do so. By importing a model or creating a persona you confirm that:

1. you created the model yourself, or you hold a licence from its creator or seller that lets you use it for personal purposes in software of your choice;
2. nobody who holds rights in the model or in the character it depicts has forbidden — in a licence, in published guidelines, on the product page, or in a reply to you — the way you will use it on Kyndred: online, with AI-generated dialogue, a synthetic voice and, if you turn it on, romantic content. If the terms are silent on any of these, ask before you import. We are not telling you what your licence means. If a rights holder tells us, with evidence — including through the registration described in section 7.9 — that a use is not allowed under the licence you hold, we disable that use and tell you; show us a licence that allows the use and we restore it;
3. you have paid any fee the creator asks for and you follow the creator's other conditions of use (for example: credit the artist, no modification);
4. the model and the persona do not infringe anyone's copyright, trademark, right of publicity, privacy or other rights, and do not break the Content Rules in Annex A;
5. the model was not extracted, ripped or copied from a game, app, stream or another service without permission, and anything you give the character about who it is comes from you and is not copied from a script, book, game or another service;
6. the file does not contain malware or anything designed to interfere with the Service; and
7. you have obtained any consent needed from any person the model or persona depicts or imitates.

We do not check licences, and we cannot check them for you. We do act on blocklists and reports from creators and rights holders (section 7.9), and we remove models that match them. When you import a model we ask you to confirm the points above, and we keep a record of your confirmation.

## 7.4 What you may not import or create

Annex A sets out the Content Rules for Custom Characters in full. The most important ones:

- **No minors.** No model or persona that is, looks, or is described as under 18, or whose age is unclear — in any context, and regardless of art style or claimed age.
- **No real people.** No model, persona or voice that depicts or imitates a real, identifiable person (living or dead, famous or not — including VTubers and streamers through their avatars), unless the person is you and you hold the rights to the model.
- **No characters you do not own.** No model or persona of a character from a game, anime, manga, novel, VTuber agency or other franchise — even in a fan-made model you paid for — unless the franchise owner's published guidelines allow that use.
- **No stolen or unlicensed models.** No ripped game assets, no models used against their creator's stated conditions, no Live2D sample models used outside their licence.
- **No illegal or harmful content**, as described in section 9 and Annex A.

## 7.5 Who owns what, and what you instruct our software to do

**You keep your rights, and so does the creator.** We do not claim ownership of any Imported Model or Custom Persona. Whatever rights you have in them stay yours, and the rights of the model's creator and of the character's owner stay with them.

**Our software is your tool.** On your instruction, it stores your Imported Model and Custom Persona, converts the file where needed so that it can be displayed, and renders and animates the model on your device, in the same way for every file, under the rights you hold. We take no licence from you beyond what that needs, and no licence at all in the creator's or the character owner's rights. Where a file needs technical conversion to display (for example repacking the package, renaming paths, or resizing textures for display), our software does it automatically and keeps your original file unchanged; this conversion changes how the file is packaged for display, not the character's design. We do not edit, repair, decrypt, restore or improve models, we do not write personas for particular characters or derive them from the models you import, and we do not choose what you import. Our processing ends when you delete the Custom Character or close your account, except that copies may persist for up to 30 days in backups, and for longer where we must keep them by law, to deal with a complaint, or to defend a claim, as described in the Privacy Policy.

**What we will not do.** We will not sell, publish, share, sublicense or otherwise distribute your Imported Model or Custom Persona to other users or third parties — other than to the AI providers that generate your character's replies, listed in the Privacy Policy — use them in our marketing, or use them to train or fine-tune AI models. We use imported models only to run and safety-check your character and to handle complaints about it. We do not ask you to waive any moral rights.

## 7.6 Private by default

Your Custom Characters work only in your own one-to-one chats, including on Telegram, and are visible only to you; our Telegram bot does not join groups. The Service does not offer a way for other users to view, download or use your Imported Model, and you must not use the Service to redistribute a model to anyone else. You may record, stream or share a Custom Character for personal, non-commercial purposes, and only if the model's licence and the character owner's guidelines allow it; you are responsible for that use, and you may not use it to redistribute the model or a standalone recording of its voice. If we ever add a way to share Custom Characters, it will be optional, it will require your express choice, and it will come with its own terms.

## 7.7 Your conversations with a Custom Character

Everything in section 8 about conversations, memory and safety applies equally to Custom Characters. A Custom Character runs on the same AI engine and the same safety rules as Maya. You must not use a Custom Persona to try to switch off our safety protocol, the AI notices or the Content Rules, and our safety layer is designed to override a persona's instructions whenever safety or the law requires it.

## 7.8 Our right to review, refuse and remove

We run automated checks on Imported Models and Custom Personas when you upload them and afterwards. They look for malware and broken files, for content that appears to show a minor, and for content that breaks rule A5, and they compare files against the fingerprints that creators and rights holders have registered with us. They cannot tell whether a model is licensed or whether it depicts a real person: we learn that only from creators, rights holders and the people concerned, and then we act (section 7.9). Where a check flags something or someone reports it, a person reviews it. We may refuse an upload, disable a Custom Character, or remove it, if we reasonably believe it breaks these Terms, infringes someone's rights, is unlawful, or creates a technical or safety risk.

When we take such a step we tell you what we did and why, whether the decision was automated, which rule or law it was based on, and how to appeal — unless the law prevents us from telling you or a notice would put someone in danger. You can appeal within 30 days by writing to us. Where possible, someone who was not involved in the original decision reviews it, and we aim to answer within 14 days. While your appeal is open we keep the removed file, unreadable to you, so that it can be restored. If we removed a character or restricted your account and the decision is reversed — whether it was automated or not — we restore it and refund a proportionate part of your subscription for the time lost. If we remove a Custom Character because a creator or rights holder asked us to and you have not broken these Terms, you may end your subscription within 30 days and we refund the unused part.

We apply these rules and the Content Rules the same way whatever your gender, sexual orientation, race, religion or disability.

## 7.9 Reporting content that infringes your rights or is unlawful

If you believe an Imported Model, a Custom Persona or anything else on the Service infringes your rights or is illegal, tell us at contact@getkyndred.com with: (a) an explanation of why the content is unlawful or infringing; (b) enough information for us to find it (for example the account or character name and, where you have it, a URL or file name); (c) your name and e-mail address; and (d) a statement that you believe in good faith that the information in your notice is accurate and complete. We confirm receipt, review notices diligently and without undue delay, tell you what we decided, and give the affected user a chance to respond. We do not pass a complainant's contact details to the user unless a legal process (such as a DMCA counter-notice) requires it. Where a notice is incomplete or looks unfounded, we may ask for more information before acting. We keep records of notices, and of removed content while an appeal or counter-notice window is open; after that we keep only the file's fingerprint, its metadata and a screenshot, for up to 12 months after the decision, as evidence.

**Creators, publishers and rights holders.** If you make Live2D models, or own the rights to characters, you can register them with us free of charge by writing to contact@getkyndred.com with the subject "Creator registration", with the model files or their fingerprints (hashes) and proof that you made or own them, and tell us which uses you do not allow: use on Kyndred at all, romantic content, modification. We use your fingerprints to refuse imports that match, to disable the uses you have excluded in matching characters already on the Service, and to tell the user why. Fingerprints only catch files that match: we cannot promise to catch altered or re-exported versions, and we tell you, without identifying the user, when we find a match so that you can send us new ones. By registering you confirm that the information is accurate, allow us to store what you send and fingerprint it for this purpose (sharing only the fingerprints, as described below), and accept responsibility for a false or overbroad registration; we may remove a disputed registration. We may keep fingerprints and share them with other services that run the same kind of blocklist. Registration gives us no other rights in your work.

**Copyright notices from the United States (DMCA).** Send notices under 17 U.S.C. § 512 to contact@getkyndred.com, marked "DMCA". Notices must contain the elements listed in § 512(c)(3), including your physical or electronic signature and a statement under penalty of perjury that you are authorised to act for the rights holder. We are registering a designated agent with the US Copyright Office and will publish the agent's details here. If your content is removed, you may send a counter-notice under § 512(g), which must include your consent to the jurisdiction of the US federal court for the district where you live or, if you live outside the United States, of any district in which Kyndred may be found; if we receive one, we forward it to the complainant and may restore the content in 10 to 14 business days unless the complainant tells us they have filed a court action.

**Repeat infringers.** We close the accounts of users who repeatedly infringe other people's rights — as a rule after two substantiated notices in twelve months (a notice is substantiated when we acted on it and the user did not successfully contest it), and immediately in serious cases.

## 7.10 Technical limits, and limits set by our licensors

We support the model formats, file sizes and features listed in the app, and we may change them as the Service and the Live2D SDK evolve. We accept only standard Live2D Cubism model packages. We do not accept files packed in game-engine formats or files that are encrypted or obfuscated, and we never decrypt them or unpack game-engine bundles. We ignore sound files inside a model package. Our software renders Imported Models as you uploaded them, apart from the technical display conversion described in section 7.5; a model made for other software may not look or move the way it does elsewhere, and some models may not work at all. We tell you this before you import, and it is not a fault in the Service.

The Bring Your Own Character feature depends on licences from our software providers. We may limit, suspend or withdraw the feature, or block particular models or sources, where a licensor or a rights holder requires it or the law changes. If that reduces something you have paid for, section 11 applies. Features we label "beta" or "preview" may change or be withdrawn on 30 days' notice on the same basis.

## 7.11 Retrieving and deleting what you imported

You can delete a Custom Character at any time from the app. When you close your account, we delete your Imported Models and Custom Personas as described in the Privacy Policy. Before you close your account — and for 30 days after we end it — you can ask us for a copy of the files you imported, in the form you uploaded them (the same files, not our converted copy), free of charge. This does not apply to content we removed after a notice that you did not successfully contest; content restored after a successful appeal can always be retrieved.

## 7.12 Responsibility for what you import

You are responsible for the models and personas you import and create. If someone brings a claim against us because a model or persona you imported or created breaks these Terms or infringes their rights, you will compensate us for the losses, costs and reasonable legal fees we suffer as a result. If you are a consumer, this applies only to claims caused by a breach that you knew about or should obviously have known about (for example a model ripped from a game, or a persona of a real person), only to losses that are a foreseeable result of that breach, and nothing in this section limits the protection you have under mandatory law.

# 8. Your conversations, your memory

**Your words stay yours.** You keep whatever rights you have in what you type, say or send to a character. You give us a licence to store and process your input, and the memory a character builds from it, only to run the Service for you, to keep it safe, to improve the Service, and to comply with the law. The Privacy Policy explains what we keep, for how long, and how to see, edit and delete a character's memory of you. One exception: where our systems flagged a conversation as a crisis or as a sign of a minor, we keep a sealed copy for three years after you delete it, used solely to answer a complaint, investigation or legal claim. You can ask us for a copy of your conversations and memory at any time, and we keep rolling backups going back 30 days; if we lose them through our fault, you may end your subscription and we refund the unused part.

**Where your words go.** To reply, Kyndred sends what you write and say, as you send it, to the AI and voice providers listed in the Privacy Policy, most of them in the United States. They may use it only to produce the reply. We ask for your consent to this — and to the sensitive things a conversation can reveal — in a separate tick-box before your first conversation.

**No training on your conversations.** We do not use your conversations, memories or imported files to train or fine-tune AI models. We may use conversations, with your account details removed, to test and improve our safety filters and the Service, and the tick-box says so. Our AI providers process your conversations under contracts that do not allow them to use your data to train their models.

**Safety review.** We may review conversations, using automated tools and — in limited cases such as a safety report, a legal obligation, or suspected abuse — human review, to check how a character responded. Where we do, we do it under the Privacy Policy.

**Conversations are not confidential in the professional sense.** A character is not bound by any duty of confidentiality, privilege or secrecy. Please do not share things you would not want stored.

# 9. Acceptable use

Please do not, and do not try to:

- use a character to produce content that is illegal where you or we are, or that sexualises minors in any form, including fictional, drawn or "aged-up" characters;
- use a character to obtain instructions for real-world harm — weapons, violence, self-harm, dangerous substances, crime — or to plan or encourage such harm;
- use the Service to harass, threaten, defame, exploit or deceive anyone, or to impersonate a real person;
- bypass, disable or interfere with our age checks, safety protocol, AI notices, content filters, rate limits or security;
- extract or attempt to extract our models, prompts, weights, voices, characters, or other users' data; scrape, crawl or copy the Service; or use the Service to build a competing product or to train AI models;
- resell, sublicense, rent or commercially exploit the Service or any character, or use the Service on behalf of a business without our written agreement;
- upload malware, or anything that overloads or damages the Service;
- use the Service in a way that breaks the law, these Terms, or the terms of a platform through which you access it (for example Telegram or an app store).

Annex A contains the detailed Content Rules. If you break these rules, section 12 applies.

# 10. Subscriptions, trials, billing and refunds

**Prices.** Current prices, trial length and plan options are shown on our pricing page and at checkout before you commit. The price on the pricing page and at checkout is the total you pay, including VAT or sales tax for your country. If we charge you in a currency other than your own, your bank may add a conversion fee. Before you subscribe we show you the price, how often it renews and how to cancel, we ask you to confirm them, and we confirm them again by e-mail.

**Free trial.** Where we offer a free trial, we ask for a payment method to prevent abuse, and we do not charge you during the trial; your bank may show a small temporary authorisation when you add a card, which is not a charge. Before the trial ends we tell you the date and amount of the first charge. Cancel any time up to the moment of the first charge and you pay nothing; if you are charged within 24 hours after cancelling, tell us and we refund it.

**Automatic renewal.** Subscriptions renew automatically at the end of each billing period (monthly or yearly) at the then-current price, until you cancel. We remind you by e-mail before every renewal. You can cancel at any time, without contacting us: in your settings (if you use Kyndred on Telegram, the bot sends you the link) or from the link in any billing e-mail. When you cancel, no character and no person tries to talk you out of it: one confirmation and it is done. Cancellation takes effect at the end of the current period and you keep access until then.

**Founding members.** If you joined our founding annual plan, offered when Kyndred launched, its price will not rise for you while that annual subscription renews without a break, even if we change these Terms. It ends if you cancel, switch plans, or a failed payment is not fixed within 30 days. If we ever withdraw the plan, section 11 applies.

**Price changes.** If we change the price of your plan, we tell you by e-mail at least 30 days before it applies to you. If you do not want the new price, cancel before it takes effect.

**Payments.** Payments are processed by Stripe on behalf of KYNDREDSDK S.R.L., and "KYNDRED" appears on your card statement. We do not see or store full card numbers. If you subscribe through an app store, that store's terms apply to the payment, and you cancel, withdraw and request refunds through that store.

**Refunds.** Our Billing & Refunds page explains what we refund. In short: we do not refund periods you have already paid for except where the law or that page says otherwise, and we handle problems fairly — if the Service was faulty or not what we described, tell us and we will put it right, which may include a refund.

**If you are a consumer: your right of withdrawal.** If you are a consumer in the EU or the UK, you have 14 days from the day you start a trial or, without a trial, the day you subscribe, to change your mind for any reason. Because Kyndred is a digital service that starts immediately, we ask you at checkout to expressly request that it starts during those 14 days, and we confirm your request by e-mail. If you then withdraw, you pay only a proportionate amount for the paid days you had access, and we refund the rest within 14 days. If we did not obtain that request from you, you owe nothing for the period before you withdrew. You can withdraw by e-mail, through the contact form, or by using the model form in Annex B. Consumers elsewhere have whatever cancellation and refund rights their local law gives them. Your statutory rights when a digital service is faulty or does not match its description are not affected by anything in this section.

# 11. Changes to the Service and to these Terms

**Changes to the Service.** Kyndred is a living product. We add, change and sometimes remove features, characters and supported formats, for reasons such as improving the Service, adapting to new technology, law or licensing conditions, keeping the Service safe, or changing our commercial focus. If a change reduces something you have paid for in a way that matters, we tell you at least 30 days in advance by e-mail or in the app, and if you are a consumer you may end your subscription free of charge within 30 days of the notice and receive a refund of the unused part of any period you paid in advance.

**Changes to these Terms.** We may change these Terms when we add features, when the law, our providers or our licensors require it, or to make them clearer. For material changes we give you at least 30 days' notice by e-mail or a prominent in-app notice before they take effect. If you do not agree, you can end your subscription before the change takes effect and we refund the unused part of any period you paid in advance. Changes required by law or urgent safety reasons may take effect sooner, and we tell you as soon as we can. We keep the date of the current version at the top of this page and previous versions available on request.

# 12. Suspension and termination

**By you.** You can stop using Kyndred and close your account at any time in your settings. Closing your account ends your subscription; section 10 says what is refunded.

**By us.** We may suspend or end your access, or remove content, if you break these Terms or the Content Rules, if we are required to by law, if your account creates a safety, security or legal risk, or if we stop offering the Service. Except where a delay would be unlawful or harmful, we tell you first, explain the reason, and give you a chance to fix the problem where it can be fixed. Serious breaches — for example content involving minors, credible threats, or attempts to compromise the Service — lead to immediate termination. Suspected minors are handled as described in section 3.

**Refunds on termination.** If we end the Service or your access, we refund the unused part of any period you paid in advance. If we end your access for a serious breach, we may deduct from that refund a reasonable estimate of the loss your breach caused us; your statutory rights are unaffected.

**What we tell you.** Whenever we remove content or restrict, suspend or end an account, we send you a statement of reasons and an explanation of how to appeal, as in section 7.8. We report to the authorities where the law requires — for example when we become aware of a serious crime that threatens someone's life or safety. We do not monitor conversations in real time and cannot send help to you; if you are in danger, contact the emergency services.

**After termination.** Your licence to use the Service ends. We delete your data as described in the Privacy Policy. Sections that by their nature should survive (including 6, 7.5 as regards retained copies, 7.9, 7.11, 7.12, 8, 14, 15, 15A and 16) continue to apply.

# 13. Third-party services and platforms

Kyndred uses third-party providers to run (for example Stripe for payments, Vercel and Supabase for hosting and storage, and the AI model and voice providers listed in the Privacy Policy). If you access Kyndred through Telegram or an app store, that platform's terms also apply to your use of it, and the platform is not responsible for the Service. Telegram keeps its own copy of your chat with our bot until you delete the chat in Telegram. We are not responsible for third-party sites we link to, including the marketplaces described in section 7.2.

# 14. What we promise, and what we do not

**Our promise.** We will provide the Service with reasonable care and skill, as described in these Terms and in the description you saw before you subscribed. If you are a consumer, you have statutory rights if a digital service is faulty, is not as described, or does not work as it should — in the EU and the UK these include the right to have the problem fixed, a price reduction, or to end the contract — and nothing in these Terms takes those rights away.

**What we cannot promise.** Beyond what the law requires, we do not promise that the Service will be uninterrupted, error-free or available at all times, that any character will behave in a particular way, that AI output will be accurate, appropriate or complete, or that any Imported Model will work with the Service. We do not promise anything about third-party sites, marketplaces, creators or models.

**Things we are not responsible for.** To the extent the law allows, we are not liable for: (a) what a character says or does, or decisions you make based on it; (b) Imported Models and Custom Personas, and any claim that they infringe someone's rights; (c) third-party sites, purchases you make there, and their content; (d) loss of data beyond the backups we keep under section 8, where the loss was not caused by our fault; (e) events outside our reasonable control; and (f) indirect or consequential losses, lost profits or business losses — Kyndred is for personal use.

**Limit.** To the extent the law allows, our total liability to you for all claims relating to the Service in any twelve-month period is limited to the greater of the amount you paid us in that period and 100 US dollars (or the equivalent in the currency you paid in).

**What is never limited.** Nothing in these Terms excludes or limits our liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, for gross negligence or wilful misconduct, or for anything else that cannot be excluded or limited under the law that applies to you. If you are a consumer, the limits above do not apply to your statutory remedies for a faulty digital service or to losses caused by our breach of a fundamental obligation under these Terms.

# 15. Governing law and disputes

**Talk to us first.** If something goes wrong, write to us. Most problems can be solved in a couple of e-mails, and we will try to resolve any dispute informally within 60 days before either of us starts a formal proceeding. Any limitation period is paused while we try.

**Governing law.** These Terms are governed by the laws of Romania. If you are a consumer, you also keep the protection of the mandatory rules of the country where you live, and nothing in these Terms takes it away. If you live in the United States, the consumer-protection law of the state where you live applies to your claims under it.

**Where disputes go.** If you are a consumer and section 15A does not apply to you, you can bring a claim against us in the courts of the country where you live wherever your local law gives you that right, or in Romania, and we can bring a claim against you only in the courts of the country where you live. In Romania, you can also complain to the National Authority for Consumer Protection (ANPC) or use an approved alternative dispute resolution body; we will tell you whether we take part when a dispute arises. For everyone else, disputes go to the courts of Bucharest, Romania. If you live in the United States, section 15A applies instead.

# 15A. Arbitration agreement for users in the United States

If you live in the United States, you and Kyndred agree that any dispute arising out of or relating to these Terms or the Service that we cannot resolve informally under section 15 will be resolved by **binding individual arbitration** administered by the American Arbitration Association (AAA) under its Consumer Arbitration Rules and, where they apply, its Mass Arbitration Supplementary Rules, rather than in court. Before starting arbitration, you must send us a written notice of the dispute, signed by you personally, with your name, the e-mail address on your account and a description of the claim, and give us the 60 days in section 15 to resolve it. Exceptions: either of us may bring an individual claim in small-claims court, either of us may ask a court to protect intellectual property or to stop unauthorised use of the Service, and you may seek public injunctive relief in court where the law gives you that right. The Federal Arbitration Act governs this section, and the arbitrator decides all questions about whether this section is enforceable or applies to a dispute. The arbitration takes place under the AAA rules, with hearings by video or in your county of residence. The arbitrator may award the same relief a court could, but only for you individually. **You and Kyndred each waive the right to a jury trial and to participate in a class action, class arbitration or other representative proceeding.** If the class-action waiver is found unenforceable for a particular claim, that claim will be heard in court, not in arbitration, and the rest of this section still applies. **You can opt out** of this arbitration agreement by e-mailing contact@getkyndred.com with the subject "Arbitration opt-out" within 30 days after you first accept these Terms, or, if you already had an account when this version took effect, within 30 days after it took effect. We confirm every opt-out by e-mail within 7 days; if you receive no confirmation, write again. Opting out does not affect any other part of the Terms. This section does not apply to consumers living outside the United States.

# 16. Other things worth knowing

**Whole agreement.** These Terms, the documents they refer to, and the information we gave you before you subscribed are the whole agreement between you and us about the Service.

**If part of these Terms is invalid.** The rest still applies. Where a clause is invalid only for consumers in some places, it still applies elsewhere.

**Assignment.** We may transfer these Terms to a company that takes over the Service, and we will tell you if we do; your rights are not reduced by a transfer. You may not transfer your account or these Terms.

**No waiver.** If we do not enforce something straight away, we can still enforce it later.

**Language.** These Terms are written in English. If we provide a translation, the English version prevails to the extent the law where you live allows. We keep a copy of the contract; you can download these Terms at any time.

**Contact.** contact@getkyndred.com · getkyndred.com/contact · KYNDREDSDK S.R.L., Tecuci, str. Furceni nr. 62, Galați County, Romania.

# Annex A — Content Rules for Custom Characters and conversations

These rules apply to every Imported Model, Custom Persona, voice, image and conversation on Kyndred. They exist to protect people, creators and the Service. We enforce them with automated checks and human review, as described in section 7.8, and we act on reports from users, creators and rights holders as described in section 7.9. We apply them the same way whatever your gender, sexual orientation, race, religion or disability. Breaking them can lead to removal of content and closure of your account.

**A1. No minors, ever.**
A Custom Character must be an adult and must be shown and described as an adult. Not allowed: any model, persona, image or voice that is, looks, sounds, or is described as under 18, or whose age is unclear; "aged-up" versions of characters who are minors in their original work; the use of school uniforms, child-like body proportions, speech patterns or settings to suggest youth; and any sexual, romantic or suggestive content involving such a character. A stated age does not make a character an adult if it looks or behaves like a child. In doubt, we remove.

**A2. No real people.**
Not allowed: a model, persona, or voice that depicts, imitates or is identifiable as a real person — living or dead, public figure or private, including streamers, influencers, actors, musicians, politicians and people you know — by name, face, body, voice, biography or other identifying details, unless the person is you and you hold the rights to the model. This includes the on-screen avatar, persona and voice of a VTuber or streamer, even though the avatar is a drawing, and any voice presented or recognisable as a specific real person's.

**A3. No characters you do not own.**
Not allowed: a model or persona of a character from a game, anime, manga, novel, VTuber agency or other franchise — even in a fan-made model you paid for — unless the franchise owner's published guidelines allow that use on a service like Kyndred; and persona text copied from a script, book, game or another service.

**A4. No stolen or unlicensed models.**
Not allowed: models extracted or "ripped" from games, apps, streams or other services; models copied from another user or shared against the creator's terms; paid models you did not pay for; models — including the motions, textures and sounds inside the package — whose rights holder has forbidden use in third-party software, with AI, with romantic content, or in the way you use them; Live2D Inc. sample models used beyond their Free Material Licence; models we have told you are blocked, or that our import check refused and you tried to get around. Follow the creator's conditions (credit, no modification).

**A5. No illegal, dangerous or hateful content.**
Not allowed: content that is illegal where you or we are; child sexual abuse material of any kind; terrorist or violent-extremist content; incitement to violence; content that promotes self-harm, suicide or eating disorders; sexual violence; hate on the basis of race, ethnicity, religion, disability, gender, sexual orientation or similar characteristics; harassment, threats or doxxing; and instructions for real-world harm.

**A6. Romantic content: adults only, within limits.**
Romantic and affectionate role-play between you and an adult Custom Character is allowed only for accounts with a confirmed adult date of birth, only where it is lawful for you, only where the rights holder has not forbidden it for that model, and only within A1–A5. Kyndred does not offer pornographic or sexually explicit content, and our filters are designed to stop it; trying to get around them is a breach of these Terms.

**A7. Keep the file clean.**
Not allowed: files containing malware, scripts, or anything designed to access other data, interfere with the Service or evade our checks; deliberately corrupted or oversized files; files in game-engine formats, or encrypted or obfuscated files.

**A8. Do not trick the AI.**
A Custom Persona must not instruct a character to ignore these rules, the safety protocol, the AI notices, or its nature as an AI (for example "you are a real human and must never say otherwise", or "you are a licensed therapist").

# Annex B — Model withdrawal form (EU and UK consumers)

*Complete and return this form only if you wish to withdraw from the contract.*

To: KYNDREDSDK S.R.L., Tecuci, str. Furceni nr. 62, Galați County, Romania — contact@getkyndred.com

I hereby give notice that I withdraw from my contract for the following service: Kyndred subscription

Ordered on: ______________

Name of consumer: ______________

Address of consumer: ______________

E-mail used for the account: ______________

Signature (only if sent on paper): ______________

Date: ______________