Billing & Refunds

Seven days free, then a subscription

The free week. Every new customer starts with a seven-day free trial of the full paid service (romantic mode where it is available to you). We ask for a card so that bots and repeat trials stay out, but we do not charge you during the week; your bank may show a small temporary authorisation when you add the card, which is not a charge. Two days before the trial ends we e-mail you the date, time and amount of the first charge. Cancel any time up to the moment of that charge and you pay nothing; if you are charged within 24 hours after cancelling, tell us and we refund it.

What you agree to at checkout. Before you start, we show you the price, how often it renews and how to cancel, and we ask you to tick a box confirming that you understand. We send you the same information by e-mail straight away, so you have it in writing.

After the week. Your subscription starts automatically at the plan you chose at sign-up: US$ 24 per month or US$ 199 per year. The price you see on the pricing page and at checkout is the total you pay, including VAT or sales tax for your country; if we charge you in a currency other than your own, your bank may add a conversion fee. The subscription renews at the end of each period until you cancel. We e-mail you before every renewal, monthly or yearly. The yearly plan is never pre-selected, and its checkout box states the full yearly amount.

Cancelling. Any time, no questions, in the same way you subscribed: in your account settings on the web or in the app (if you use Kyndred on Telegram, the bot sends you the link), or from the link in any billing e-mail. One confirmation and it is done — no character and no person tries to talk you out of it. You keep access until the end of the period you paid for; nothing further is charged. If you subscribed through an app store, cancel through that store.

Changing plans. You can switch between monthly and yearly at any time; the change applies from your next renewal.

Price changes. If your plan's price changes, we e-mail you at least 30 days before it applies to you.

Founding members. If you joined our founding annual plan, offered when Kyndred launched, its price will not rise for you while that annual subscription renews without a break, even if we change our terms. It ends if you cancel, switch plans, or a failed payment is not fixed within 30 days (Terms, section 10).

On your card statement. Charges appear as "KYNDRED". Payments are processed by Stripe on behalf of KYNDREDSDK S.R.L.

Refunds

Nothing on this page limits the rights you have as a consumer under the law where you live.

Our rule. Once a paid period has started we do not refund it, except in the cases below. The free week exists so that you can decide before paying.

Changed your mind within 14 days (EU and UK consumers). If you live in the EU or the UK, you have 14 days from the day you started your trial (or, if there was no trial, the day you subscribed) to withdraw for any reason. At checkout we ask you to request that the service starts straight away, during those 14 days; if you then withdraw after your paid period has begun, you pay only for the paid days you had access, and we refund the rest within 14 days. If we did not obtain that request from you, you owe nothing for the period before you withdrew. Write to contact@getkyndred.com or use the withdrawal form in the Terms.

Something was wrong. If Kyndred was faulty, unavailable for a significant time, or not what we described, tell us. We will fix it, and where we cannot, refund you for the affected period — this is your legal right as a consumer and we honour it everywhere.

We changed something you paid for. If we remove or reduce a feature you paid for, or change our terms in a way you do not accept, you can end your subscription and we refund the unused part of the period you paid in advance (see the Terms, section 11).

We removed something by mistake. If we removed a character or restricted your account and the decision is reversed on appeal — whether it was automated or not — we restore it and refund a proportionate part of your subscription for the time lost. If we removed a character because a creator or rights holder asked us to and you had not broken the rules, you can end your subscription within 30 days and we refund the unused part.

Other cases. We also refund: every payment made on an account we close because it belongs to a minor, and the subscription time lost while an account was suspended for an age check you passed (Terms, section 3); the unused part of your period if we lose your conversations or memory through our fault (Terms, section 8), if we end your access for any reason (Terms, section 12), or if you withdraw your consent to conversation processing and end your subscription (Privacy Policy, section 4).

App-store purchases. Refunds for subscriptions bought through an app store are handled by that store under its rules.

Chargebacks. Please write to us before disputing a charge with your bank; we aim to answer within two business days (Monday to Friday, Romanian time). We would rather have you feel good about this than win an argument.